Case Studies

Case 8: Benchmarking a Team

After seven years of effectively leading his organization through a period where the company’s annual budget had doubled and the company had exceeded all of its aggressive goals, the CEO was concerned that the growth had outstripped the leadership capacity and competencies of some of the officers. Sensing that potential leadership gaps could limit the organization’s future opportunities and be defeated by significant anticipated challenges, he requested a leadership analysis of himself and the officers.

The Hallmarks of Excellence^® in Leadership was administered to assess leadership strengths and potential gaps, and the resulting results of each member of the team (combined with additional research) were used to construct an officer benchmark. Once the benchmark was constructed, each officer’s Hallmarks^® results were compared to the benchmark to determine strengths and gaps.

A customized and focused coaching and development strategy was created and implemented with each officer. Findings from the team’s aggregate results were incorporated into a leadership retreat that focused on principles and team best practices to increase their overall effectiveness.